The slides from training are shared here - if you are a rep who missed training, please go through these and if you have questions contact the SU at reps@soas.ac.uk.
How Students Use the Feedback Tool
Video guide to Using the Feedback Tool - what students see
Current students who are logged in to this website will see their student representatives on the Rep main page. Once they click on the Rep a feedback box appears and they can use it to tell their Rep their feedback on their programme, timetabling, learning resources, assessments etc etc.
The feedback sent this way is not anonymous but it is private between the individual student, the Student Rep and SU Voice team staff who have oversight. It is not viewable to anyone else.
Some feedback may inform the agenda at Department Town Halls, but all feedback will be anonymised before being raised there or anywhere else.
When logged in - your rep appears here: 
Click on the Rep to see the Feedback Box: 
How Reps can review feedback items and respond
1. Make sure you're logged into the website.
2. Either use the url in the email notification, or go to the url: soasunion.org/feedback-system/list/
The Department Reps can see all feedback left for their department and level of study.
College Reps and the SU can see all feeback in general.
3. Use the box to respond if you can. You might need to seek information first. The submitter of the feedback has received an email to confirm their feedback was sucessfully submitted, and that it will be reviewed.
Try to respond within a few days - it may be to let them know when there is a Town Hall coming up, or if the feedback is something you plan to include on the agenda. If you think a full answer will take longer, let them know a realistic estimate and stick to it.
How to email students using this website
1. Make sure you're logged into the website.
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2. Click the Settings icon. Click your Rep role title. If you can't see your Rep title, email reps@soas.ac.uk and we will fix it. Then, click Messages.
3. In 'Admin Tools' you will see 'messages' - from here you now send your message, see your drafts, and see all previously sent messages for the group you represent.
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4. Within the 'messages' admin tool you can see how many students have read your previous emails as well.
5. To send an email, click Send Email. Click Add Recipients.
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6. Under Lists, tick Students. Scroll down and click Add Recipients.
7. You should include a subject - otherwise very few people will open the email, and Outlook might filter your email as spam. Then you just need to write the email and click send!
Replies will come through directly to your @soas Outlook emails.
Note: keep emails succinct and use them sparringly. Most students don't read all their emails, particularly if they gets loads from the same person.
Support and Enquiry Pathways
Department Reps can get support from their College Reps (CRs), and from the SU.
The Students' Union is a source of advice and support, and is led by students.
The College Reps are fellow students who are regularly in touch with the Head of College and SU, and attend College-level learning and teaching committee. Issues that need escalating above department-level can be raised with the CR. They may also feed information and activity concerning students concerns back down to Department Reps.
It can be helpful to copy both the SU and CR in if you are drawing attention to something that has happened or for something urgent.
All enquiries: reps@soas.ac.uk
Samson (so4): Co-President Democracy and Education
Antonia (ab93): Membership Services Manager
All students can give feedback on their academic experience, or on anything SOAS-related, to their Department Rep, College rep and SU in one go. To capture feedback to help shape Town Hall meeting agenda's please encourage use of the feedback tool on this website.
For questions and feedback they want to give straight to the institution through school staff, questions on things like academic complaints, and some urgent things that could be sorted out quickly, they can also contact studentvoice@soas.ac.uk
For independent advice through the SU they should complete an advice form and make an appointment to see the SU Advisor.
Change Your Profile Information and Picture
Students can log in to see who their Rep is. Reps name and profile picture appear on the main Rep page and on the "Find My Rep" search page. The default picture is the SU logo. You change this to your photo or another icon that represents you and is more friendly to students who want to get in touch with you.
Video: How to edit your profile picture
Access your profile using the person icon.
Fill in as much as you want - this is all optional.
Choose your privacy options
The Volunteer Agreement
The Volunteer Agreement stipulates the expectations and relationship between Reps, the School and the Students' Union. Download
Hopefully the technical guidance above helps with contacting fellow students and other Reps. If you are a rep and feel there is further guidance you'd like us to cover email to reps@soas.ac.uk and we will see what we can do.