Important: How this information will be used (this isn't (just) a GDPR disclaimer, so read it please.)
When you submit this form, the information goes through to the Representation Coordinator at the Students' Union. They will, firstly, triage your comments to be actioned by the most appropriate person and, secondly, contact you to let you know what action is being taken (if you leave your name and/or email). Each situation is unique and dealt with individually, but some of the likely actions include:
- If appropriate, your comments will be shared with a volunteer student rep, who will represent your concerns in official meetings with the relevant university department/school and directly ask for change to be made. We may anonymise your comments before passing this on if you ask us to or we think it's appropriate.
- Your comments will be collated with others for reporting and statistical purposes, helping us to detect common patterns. This data will be shared with the university in relevant official meetings and reports in which we will be asking for changes.
- If your comments are relevant to another part of the university, they may be shared with them if appropriate (and anonymised if needed). For example, if you have a problem with the accessibility of a lecture, this could be relevant to the academic department, the Disability and Neurodiversity Team, and the Rooms team.
- If your comments amount to an official complaint, or you seem to need support with something like mitigating circumstances or appeals, they will be passed onto our Advice Caseworker, who will reach out to you directly.
In extreme cases, if we have a concern about your welfare, we may take action in accordance with SOAS's Safeguarding Policy, found here: https://www.soas.ac.uk/about/governance/policies-and-procedures/key-policies
If information is shared in this capacity, it will be done confidentially and securely on a "need to know" basis.
You do not need to provide your contact information. If you do provide this, it will only be used to contact you about your comments and let you know what action we're taking.
After being anonymised, all student feedback is collated together for reporting and statistical purposes. This helps us detect common patterns and track improvements, supporting the university to improve.
All data will be held and used in accordance with GDPR.