Advice

Whether it’s assessment appeals, misconduct, or navigating university regulations — our advisors offer free, confidential and independent support. We’ll help you understand your options and feel confident about what comes next.

What do you need help with? Select a topic below

Speak to an Advisor

To book a meeting with one of our advisors, please complete the Advice Enquiry Form. We aim to respond within 4 working days and can offer appointments in person or online.

Complete the Enquiry Form

About the Service

Free, confidential, independent support for SOAS students

Being a student can be rewarding, but it can also be stressful and difficult to navigate. Our Advice Service is available to all current SOAS students and offers impartial guidance on issues that can affect your university experience.

We help you understand your options, make informed decisions, and feel confident taking the next step in your case.

Where something falls outside our remit, we will signpost you to the right internal or external service.

We commonly support with

Academic issues
Complaints
Housing and accommodation
Money and budgeting
Welfare

Our Principles

What you can expect from us

Free

The service is free for all current SOAS, University of London students.

Independent

We are independent and outside the influence of external bodies, including the university.

Impartial

We provide impartial advice and support regardless of how an issue arose.

Empowering

We help you stay in control of your case by explaining your options clearly and supporting informed decisions.

Confidential

Your case is confidential unless there is a serious risk of harm or a legal obligation to act.

Inclusive

We are committed to equality of access and fair treatment for all students using the service.

Accessing Support

How the service works

Before you book

Students access the service by completing the Advice Enquiry Form. By submitting a form, you confirm that you have read the handbook and agree to act in accordance with it.

Read the Advice Handbook

Appointments and response times

Open Monday to Friday, 9am - 5pm
Closed on bank holidays and campus closure days
We aim to respond within 4 working days
Appointments are available in person or online
Initial appointments are usually 30 minutes

Common Questions

Is the advice service confidential?

Yes. All advice is confidential unless there is a serious risk of harm. Our advisors will explain any limits at your first appointment.

Who can use the advice service?

Any current SOAS student - undergraduate, postgraduate, part-time, or distance learner - can use our free advice service.

How long does an appointment take?

Most initial appointments last 30 minutes. If your case is complex, we'll arrange follow-up sessions as needed.

Can I bring a friend or supporter?

Yes - you're welcome to bring a friend or support person to any appointment. Please let us know in advance.

How do I mark my enquiry as urgent?

Email advice@soassu.org with the subject line beginning "URGENT:" and we'll prioritise your case. For immediate crises, please call Nightline or 999.

Advice & Support