Being a student can be the best time in your life but we know that it can also be challenging and stressful. At SOAS Students Union the Advice Service is available to all current SOAS students.
We offer free and impartial support and guidance on a range of issues that may impact upon students' university experience including:
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Academic Issues
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Complaints
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Housing and Accommodation
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Money and Budgeting
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Welfare
The Advice Service will make sure you feel confident to act on your own case by providing guidance, support, and feedback and making sure you are provided with the right information to make informed choices.
If you would like to speak to an Advisor please complete our Advice Enquiry Form and an Advisor will be in touch shortly.
Our Principles
Free – We are a free service for all current SOAS, University of London students
Independent – We are independent and outside of the influence of external bodies, such as the university.
Impartial – We provide impartial advice to students and will support them regardless of how the issues arose.
Empowerment – We will provide students with information about their options, encouraging students to remain in control of their situation. We will keep students informed of their cases' progress and give advice about students' options so they can make an informed decision about their case where they feel empowered and in control of their circumstances.
Confidential – We are a confidential service to students. We will not disclose any information to a third party without your prior expressed consent to disclose such information. Except in limited instances where we have a legal obligation to do so.
Equality, Diversity and Inclusion – We are committed to actively promoting equality of opportunity, access, and care, ensuring that all students are treated fairly and respectfully and will not discriminate. The service will remain accessible to all students and all issues will be treated with equal regard.
Accessing the Advice Service
Students can access the Advice Service by completing an Advice Enquiry Form, and must read our handbook and agree to act in accordance with it.
The Advice Service is open between Monday – Friday 9am – 5pm. The Advice Service will be closed during bank holidays and campus closure days.
The Advice Service aims to respond to queries within 4 working days, wherever possible.
Appointments with the advisor are between 15 minutes and 1 hour. The Advice Service is located in the Students’ Union, in the Main Building. The Advice Service can be provided in person or online.
If you would like to speak to an Advisor please complete our Advice Enquiry Form and an Advisor will be in touch shortly.
You can find out more about how the Advice Service operates in our handbook which you can access here.