We, as the SOAS Students’ Union, know that sometimes things don’t go as planned, so we have a Complaints Procedure to make sure we resolve problems as soon as possible.
We listen & respond to all complaints from our members, the students of SOAS. We use what we learn from our complaints to get better. We use this procedure to make sure we treat everyone fairly and consistently.
Anyone can make a complaint, and this procedure applies to members, students who have opted out of membership and associate members. If you’re not part of one of these groups, for example you’re a member of the public, you can contact us with any concerns via email@example.com for a response.
Click below for the Complaints Procedure
Click below to make a Formal Complaint
Email firstname.lastname@example.org if you need the form in a different accessible format, or need any other adjustments to access making a formal complaint.