Every undergraduate (UG) and postgraduate taught (PGT) student has an Academic Advisor, a member of teaching staff who will be assigned to students by their department staff early on in Term 1. Note, IFCELS have a different advisor system, and PGR have their supervisors rather than AAs.
Academic Advisors (formerly known as Personal Tutors or Personal Advisors) are one of your main points of contact at SOAS. You can speak with them generally about your module choices, your experiences of learning and teaching at SOAS, your career plans etc. For example, if you're struggling with a particular module or how a class is being run, you could see your AA; same as if you needed support with essay skills or funding for a project in your department. Your conversations should be kept confidential, and your AAs will keep a record of the conversation which you can request to see.
AAs will know to refer you to other points of contact. Examples of such contacts are listed here: