Welfare Support 

People to contact for support, advice and pastoral care


In the Students’ Union:

Susanna Momtazuddin - Advice Caseworker


Antonia Bright - Representation & Research Coordinator


Lucia Kula - Black Students Support Coordinator



In the School

Free online Cognitive Behavioural Therapy is available online here - just log in with your SOAS details. A library on self-help resources can also be found here.

If you would like further advice on your particular case, we encourage you to get in touch with Student Advice and Wellbeing at SOAS, who are currently up to date with government instructions and best placed to offer advice and support on travel and immigration, as well as other queries you may have. You can reach them on coronavirussupport@soas.ac.uk, and follow them on Twitter @SOASWellbeing as they are constantly updating their service offers there.

Full information on remote access, SOAS advice services and support, updated on MySOAS

SOAS Covid-19 updates on the School website || General questions email: covid19queries@soas.ac.uk 



If you are experiencing financial difficulties due to the current situation, you can consider applying for one of the school’s hardship funds.


External Organisations 

The National Union of Students (NUS) is running regular updates on it's lobbying of government and their outcomes (press releases here).

They published a letter from the Minister for Universities here, where you will also find a link to their response on behalf of Students' Unions. 


Additionally, here is a list of resources that you may also find relevant:


Student Minds, dedicated pages on looking after your mental health.

Step Up Uni's put together these two guides from students to student: 1) Coping during Covid-19: a guide to students from students, and 2) You've got a friend in me: a guide to supporting yourself and your friends 3) Overcoming Procrastination 4) Academic Stress

Mind has developed a great resource on taking care of yourself and managing feelings of stress and anxiety around Coronavirus which is available here. WHO resources are available here and here.

Main NHS page - overview and advice on staying at home

Public Health England ongoing updates and advice.


Social Care Institute for Excellence: Guide to help family members and carers living with and supporting adults and children with learning disabilities, or an autistic adult or child, through the COVID-19 crisis

Money and consumer rights 

Main Government page on Covid-19. Includes information on sick pay, benefits, a list of government announcements on help for those affected.

Student Loan Company statement regarding covid-19.

MoneySavingExpert divided up their guidance into four useful sections: i) Employment & Self Employment Help ii) Financial & Bills Help iii) Life-in-lockdown Help and iv) Travel Rights

Guidance on consumer rights and protections, including cancellations and refunds, by Which?

Transport for London (tfl.gov.uk) will refund season tickets due to covid-19 if you had to self-isolate. See their table for which tickets, and what conditions are imposed. This is on top of a regular refund policy they have which is useful for students who left the country early too.


Mary Ward Legal Centre, offers legal advice on debt, housing, employment and other issues. Not holding face-to-face appointments currently due to covid-19, but advice by phone or email is available.

Housing Check our accommodation tab for more information on this.

Assistance and community

Link to list of community Mutual Aid groups


Refuge for women and girls against violence, set up a page on covid-19/coronavirus safety tips for survivors. They also run a national domestic abuse helpline 


Higher Education

Office for Students Student Q & A on covid-19 and what Universities are doing

National Union of Students covid update


UKCISA statement and links for international students.


UK government travel advice - going abroad or being abroad.


Where else can I feed back thoughts and ideas? 

Your student reps will be very important in this time, please make sure you are communicating with them and sharing any issues or ideas around teaching and assessment delivery. Your reps email can be found here, or check your email for their call out for feedback. 



If you have been adversely affected by COVID-19 such that you can not complete your coursework on time, please read this guidance, as mitigating circumstances will be accepted. SOAS has now simplified the process whereby you can submit your mitigating circumstances application using a single online form and for COVID-19 declarations. They have also confirmed that no medical evidence is required as students are allowed to self-certify their status. Covid-19 related situations such as increased caring responsibilities, childcare or anxiety will be accepted. Please note the deadline to apply for Mitigating Circumstances is 22nd May 2020.

For questions about mitigating circumstances, please note that Student Advice and Wellbeing is not involved (other than to provide evidence for students who have already used our service). Please direct any questions to the Student Hub on studenthub@soas.ac.uk.



This webpage was last updated on: 30 Jun 2020 12:37